An action is unavailable or rejected
Operational controls can be restricted by permissions, current status, assignment or eligibility rules.
Overview
Operational controls can be restricted by permissions, current status, assignment or eligibility rules.
Check the cause before repeating an action
Begin with the exact reference and the current page. A wrong status view, old search term, date filter or organization assignment can hide an existing record. Clear irrelevant filters and confirm the account before assuming that data has been lost. An application link remains private even when it was supplied through a public guide.
A missing button or rejected request can reflect permissions, record status, location, assignment or required form fields. Read the full validation message and inspect the latest details. Do not change unrelated record data or create another account simply to bypass a restriction. The responsible company administrator can check organizational access.
If the issue persists, preserve the page URL, time, record references, visible message, attempted steps and expected result. After a connection interruption, verify whether the operation already succeeded before repeating it. Send one support ticket and follow replies in that conversation. This is especially important for order creation, payment recording and logistics transitions.
Steps
- Read the exact message displayed by the page.
- Check the record status and your organization or transporter assignment.
- Verify that all required form fields and eligible selections are complete.
- If the reason remains unclear, send support the record reference, attempted action and displayed message.
Good to know
Retrying an unchanged rejected request rarely resolves the underlying restriction. Refresh the record to inspect its latest state before attempting the action again.
Application links
Application links require the appropriate account access. The destination is selected for your signed-in role.