Understand the hub role
A hub is a company logistics location used to handle and route shipments between operational locations.
Overview
A hub is a company logistics location used to handle and route shipments between operational locations.
How the roles work together
The company is the business boundary. Vendors supply the merchant and order information. Agencies handle local operations; hubs handle logistics movements between locations. Transporters carry the work assigned to them. A person signs in as a user attached to the appropriate organization and role. Changing a user assignment therefore changes the records and controls relevant to their work.
An order describes one shipment. A bag groups eligible orders and preserves their final origin and destination agencies. A transfer describes one movement between a hub or agency and another location; several transfer legs can carry the same bag toward its final destination. Keep the order barcode, bag reference and transfer reference distinct when discussing an issue.
Before acting, verify the physical situation, the record reference, current status and your assigned location. After saving, check the updated record rather than assuming the operation succeeded. Use Messages for coordination, Support for a tracked request, and Accounting for financial evidence. Public guides explain the workflow but cannot expose another organization’s records.
Steps
- Confirm the hub assigned to your account, then inspect its incoming and outgoing work in Bags and Transfers.
- Receive a departed transfer only when its load arrives at your hub. Receipt moves the recorded bag location to that transfer destination.
- Compare the actual bag references with the transfer list. Use available verification controls and report differences through the relevant record or support conversation.
- For an onward movement, keep the final destination agency in mind while selecting the next eligible hub or agency transfer route.
- A received bag can be marked ready for another leg when the available workflow permits it. Do not use final opening simply to acknowledge arrival at an intermediate hub.
- Review the next transporter assignment and record departure after the physical handover. Share the bag and transfer references with the receiving team.
Good to know
Opening a bag in the application is restricted to a received bag at its final destination agency after all orders are verified or marked missing. A hub receipt does not itself satisfy that final-destination rule.
Application links
Application links require the appropriate account access. The destination is selected for your signed-in role.