Understand order statuses and exceptions

Order views separate validation, transit, hub handling, delivery, completion, return and exception work.

Understand order statuses and exceptions

Order views separate validation, transit, hub handling, delivery, completion, return and exception work.

Overview

Order views separate validation, transit, hub handling, delivery, completion, return and exception work.

Information, statuses and handoffs

The vendor supplies the merchant context and recipient information, while the company and its assigned operational teams process the shipment. Check the customer phone, address, product quantities and amounts before sending an order into operations. A correctly entered address does not replace the organizational and route assignment shown on the shipment.

Order views include validation, transit, hub handling, roadmap or pickup work, delivery, completion and return stages. Suspended, canceled and deleted views identify different exceptions. The status history matters: two orders with similar customer information may be separate shipments at different stages. Use the barcode as the primary reference when contacting another team or asking the assistant for an exact page.

In forward bag preparation, only orders in transit or in hub are eligible. Return bags accept the supported in-hub and return stages. The order must belong to the bag’s company, match any assigned destination agency, have no current bag and be held at the bag’s preparation location. If a parcel fails these checks, inspect its current assignment instead of changing unrelated information to force it into a bag.

Steps

  1. Read the current status and recent history on the order.
  2. Use the corresponding status view to find similar shipments awaiting action.
  3. Check your available controls and any validation message before changing the order.
  4. For a blocked shipment, include the barcode, current status and expected action in a support ticket.

Good to know

A status name alone does not prove that cash has been settled or that a physical handover has been verified. Check the related transfer, bag and accounting records where applicable.

Use the order status views, search and available type, state or vendor filters to narrow the list.
Use the order status views, search and available type, state or vendor filters to narrow the list.

Application links require the appropriate account access. The destination is selected for your signed-in role.

Select orders and use bulk or barcode actions